Refund policy

Return & Refund Policy

We want you to be happy with your purchase.

If you’re not completely satisfied, you may return your item within 15 days of delivery.

Eligibility for returns
To be eligible for a return:

• Items must be unused, unworn, and in original condition
• Items must be returned in their original packaging

Non-returnable items
We do not accept returns on:

• Gift cards
• Items marked as final sale

Return process
To start a return, please contact us at:
hello@runcultureclub.co.uk

Include your order number and reason for return.

Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within a few business days.

Return shipping
Customers are responsible for return shipping costs.

Damaged or incorrect items
If your item arrives damaged or incorrect, please contact us within 48 hours of delivery and we will resolve the issue as quickly as possible.

We keep it simple, if something’s not right, we’ll make it right.